Jun 9, 2020
Today, Ellen Gardner and Philip De Souza, Director of Communications and Marketing at HIROC, speak with Juggy Sihota who leads the national strategy, execution and operation of the Consumer Health Business for TELUS.
In the midst of a worldwide pandemic, Juggy Sihota is amazed and encouraged by the rapid adoption of virtual healthcare, made possible in part by solutions like Babylon by TELUS Health which are designed to improve access to healthcare in Canada. She’s heard all the reasons why things can’t be done, but encourages her teams to always reframe the question – what is it going to take to do it?
Mentors are a big part of Juggy’s leadership story and she makes a point of advising the young people around her, especially women, to never underestimate themselves and their power to drive positive change.
Key Takeaways:
[1:29] How TELUS got into healthcare
[3:04] What makes Juggy proud of her work
[5:18] The headline Juggy would like to see that sums up the team’s accomplishments
[6:15] Why TELUS got into virtual care
[7:43] How a crisis has eliminated the challenges around adoption of virtual care
[8:35] What healthcare organizations need to consider as they move to virtual health
[9:21] Challenging her teams to reframe the question
[11:04] Why video is the most impactful way of delivering virtual healthcare services
[12:30] Juggy’s core value
[15:22] The roots of Juggy’s need to give back
[18:48] The possibility of public service in Juggy’s future
[19:33] How a mentor influenced her life
[21:49] The advice Juggy gives to young people and especially women
[22:29] Mentors are always there when you need them
[23:53] How Juggy helps her team get to the next level of leadership
[25:48] The qualities of the leaders who are doing the most for society
[27:43] The impact of a reprimand from her mother
[31:09] The one problem that Juggy is committed to solving
Mentioned in this Episode:
Man’s Search for Meaning by Viktor Frankl
Access More Interviews with Healthcare Leaders at HIROC.com/podcast
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